In a lot of offices, the office manager is really a super front desk person. They know every insurance rule, they solve every problem, and everyone goes to them for answers. They work hard, they care, but they are buried in tasks instead of leading the team or growing the practice. The shift happ...

Have you ever had a patient say yes in the back, then somehow vanish at the front desk and never schedule? Clinically everything went great. They understood the need and were on board. Then they hear the cost, say they will call you back, and you know they are gone. Here is what experience has sh...

Most owners think stress comes from broken systems, but it usually starts in the mind. It is like following your GPS perfectly and still ending up lost because the destination was wrong from the start. I see the same thing in practice ownership all the time. These three traps create most of the f...

*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1"> You got into ownership for freedom, not chaos. If the practice feels like a messy room and you do not know where to start, here is the first pass with a trash bag and a plan. ...

If you’re like most practice owners, you’ll hit that first big milestone at $1 million in collections and feel pretty good. You’ve got two hygienists, two assistants, a solid front team, and steady growth. But then, the momentum stalls. You find yourself producing more but not really growing. The...