One of the most frustrating parts of ownership is the tension between progress and overwhelm. If you do not change anything, nothing improves. If you change too much, your team gets overwhelmed. Most owners assume their team resists change itself, but that is rarely true. Teams burn out when chan...

In a lot of offices, the office manager is really a super front desk person. They know every insurance rule, they solve every problem, and everyone goes to them for answers. They work hard, they care, but they are buried in tasks instead of leading the team or growing the practice. The shift happ...

A few years into ownership, I thought I had it all figured out.We were getting 75 to 90 new patients a month, no paid marketing, just SEO. The team was slammed, the numbers looked great, and I was feeling pretty proud of myself. Then I installed Practice by Numbers. Within five minutes, I realize...

You ever have that moment when a patient says, “It didn’t hurt until you touched it, Doc,” and your stomach just drops? You’re not alone. Those moments test every one of us.You did everything right, but now the patient is upset and wants you to pay for their root canal. I’ve been there.I’ve lost ...

  One of the biggest hidden costs in dentistry is turnover. It’s not just the recruiting ads or the hours training new hires. It’s the drag it puts on your culture, your patient experience, and your existing team’s morale. From working with my own team, I’ve learned that people usually don’t leav...