What Patients Remember Most
Most dentists think patients are judging the dentistry itself. In reality, what patients remember most is how the experience begins and how it ends.
In this episode, I break down something that affects case acceptance, referrals, and patient loyalty more than most dentists realize. You can be highly efficient clinically and do excellent work, but if the visit feels rushed, patients can still wa...
What Actually Makes Your Day Flow
A lot of dentists think they have a scheduling problem when what they really have is an efficiency problem.
In our latest episode, I am joined by Dr. Aaron Nicholas to talk about something I see all the time. You can have a packed day, good treatment acceptance, and plenty of patients, but if everything takes longer than it should, your schedule is never going to solve the problem.
We break dow...
Building a Practice That Runs Without You
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You are in the middle of a normal workday and somehow everything still ends up on your desk. The front needs a decision, a team member has a question, someone wants time off, something needs to be fixed, and every issue finds its way back to you. That is usually the moment an owner reali...
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