Recently, something happened in my practice that I think you will relate to. A patient came in for an emergency visit. The assistant scheduled the next appointment in the back, went over everything except one small but important detail: the pre-collection policy. When the patient got to the front...

Ever feel like your practice keeps growing, but your freedom doesn’t?I’ve been there. When I first tried to cut back on my clinical days, I thought it would just happen once I hired the right people. It didn’t. It took structure, leadership systems, and some hard lessons before things finally cli...

Every dentist dreams of the day they can hire an associate and finally get their time back. Someone else handles the dentistry while you focus on the business or maybe even take a few Fridays off. But for most owners, it doesn’t go that way. They add an associate, and profits actually dip. The re...

  One of the biggest hidden costs in dentistry is turnover. It’s not just the recruiting ads or the hours training new hires. It’s the drag it puts on your culture, your patient experience, and your existing team’s morale. From working with my own team, I’ve learned that people usually don’t leav...