Your team can be fully trained for the job they have today and still be completely unprepared for the practice you are trying to build.
That happens when training ends after onboarding. People learn how to do the job, but they never learn how to become better at it. Over time, growth is replaced by routine, and routine can start to look like disengagement.
The highest-performing practices do not simply expect more from their teams. They develop them more intentionally.
- Give people a next step.
Every team member should know what skill they are actively working to improve and what progress looks like. - Train before there is a problem.
If training only happens after mistakes are made, you are always reacting. Proactive development helps the team improve before issues become patterns. - Protect time to improve.
Training will always get pushed aside unless it has a consistent place on the calendar.
People do not become exceptional just because they have been at your practice for ten years. They become exceptional because they have spent ten years intentionally getting better.
This week, ask each department one simple question: What is one skill we should become better at over the next 90 days? Sometimes the biggest breakthroughs start with a better question.
P.S. One of the biggest production opportunities in most practices is helping the current team communicate better, execute systems more consistently, and create a stronger patient experience. That is exactly what we will be discussing during my upcoming webinar, The Hidden Production Leaks Costing Your Practice $50K–$250K a Year. RSVP here or inside the DPH app.
