Build a Stronger Admin Structure
Hiring more people will not fix a poorly designed admin team.
When the front is constantly juggling phones, patients, insurance, and schedule problems, it is easy to think you need another person. But if everyone is expected to do everything, another hire may just give you one more overwhelmed employee. Before you add payroll or replace someone, take a hard look at how the work is actually divi...
Making Change Actually Stick
If you keep saying, “We already talked about this,” your team may not need another reminder.
We solve problems in meetings all the time. Everyone agrees on what needs to change, we leave feeling like we made progress, and then a few weeks later the old behavior is back. It is easy to assume the team is not listening or does not care, but often the real problem is simpler: we talked about the ch...
Getting More From the Assistant You Already Have
The dental assistant you wish you could hire may already be working in your practice.
We all want that assistant who knows what we need before we ask, keeps the day moving, connects with patients, and makes dentistry feel easier. But those assistants usually are not just found. They are developed. If we want someone to become incredibly valuable to us, we have to invest in the training, communi...
