Your team is not the problem. Your lack of clarity probably is. In this episode, I break down a simple exercise I did with my team that created instant clarity around what we value and what we do not. Once we put those standards into words, a lot of the issues owners complain about became much ea...

*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1"> Most practices fall into one of two traps. Either there are no real systems and everything runs on memory and urgency, or the systems look great on paper but nobody follows t...

Recently, something happened in my practice that I think you will relate to. A patient came in for an emergency visit. The assistant scheduled the next appointment in the back, went over everything except one small but important detail: the pre-collection policy. When the patient got to the front...