Dental Practice Heroes Newsletter
Dr. Etchison will share tips, strategies, and give a summary of the DPH content and upcoming events for the month.
Tags: communication
Showing 7 results:
The Right Accountability Conversation
One mistake is easy to coach. A pattern requires a different conversation.
When something happens once, the conversation is usually simple. Maybe someone forgot a checklist, showed up late, or missed a step in a system. You address what happened, clarify the expectation, and move on. The challeng...
Aug 07, 2026
accountability
communication
leadership
Helping More Patients Say Yes
Most case acceptance is won or lost before the doctor ever enters the room.
Long before you present treatment, your hygienist has already set the stage. They are building trust, educating the patient, answering questions, and helping the patient understand the problem. By the time you walk in, ma...
Jul 31, 2026
case acceptance
communication
hygiene
team training
Building One Team
The biggest communication problem is usually a perspective problem.
The front office and the clinical team are working toward the same goal, but they experience the day very differently. One side lives in a world of constant interruptions. The other is focused on keeping patients moving and provi...
Jul 22, 2026
communication
dental leadership
dental practice management
office culture
Where Accountability Starts
What you tolerate today becomes part of your culture tomorrow.
Most practice owners do not struggle because they don't know something needs to be said. They struggle because they are not sure how to say it. So the conversation gets delayed, the frustration grows, and the behavior slowly becomes a...
Jun 24, 2026
accountability
communication
courageous conversations
leadership
How to Define What Good Looks Like
Your team is not the problem. Your lack of clarity probably is.
In this episode, I break down a simple exercise I did with my team that created instant clarity around what we value and what we do not. Once we put those standards into words, a lot of the issues owners complain about became much ea...
Apr 08, 2026
communication
culture building
team culture
team performance
Why Execution Matters More Than Systems
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Most practices fall into one of two traps. Either there are no real systems and everything runs on memory and urgency, or the systems look great on paper but nobody follows t...
Jan 01, 2026
accountability
communication
dental leadership
practice culture
The “Not My Job” Attitude That’s Costing You
Recently, something happened in my practice that I think you will relate to.
A patient came in for an emergency visit. The assistant scheduled the next appointment in the back, went over everything except one small but important detail: the pre-collection policy.
When the patient got to the front...
Oct 30, 2025
communication
dental management
leadership
ownership mindset
team culture