*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1"> Most practices fall into one of two traps. Either there are no real systems and everything runs on memory and urgency, or the systems look great on paper but nobody follows t...

Recently, something happened in my practice that I think you will relate to. A patient came in for an emergency visit. The assistant scheduled the next appointment in the back, went over everything except one small but important detail: the pre-collection policy. When the patient got to the front...