Most practices fall into one of two traps. Either there are no real systems and everything runs on memory and urgency, or the systems look great on paper but nobody follows them. Different approaches, same outcome. Practice chaos. The mistake is thinking systems create accountability. They do not, but conversations do. When accountability shows up weeks late and only after frustration builds, the team feels blindsided, the owner feels resentful, and nothing changes.
Use my CVI script to keep you out of the two extremes most owners fall into, ignoring it until you explode or correcting with anxiety. CVI turns accountability into a quick alignment check anytime something does not get done.
-
Curiosity
“I noticed this didn’t get done. Help me understand what got in the way.” -
Validation
“That makes sense. I can see how that happened.” -
Invitation
“What do you think we should adjust so this works consistently?”
A few reminders as you use it:
-
Same day beats someday. Delayed accountability normalizes the behavior.
-
Keep it short. These should be thirty second alignment checks, not sit down talks.
-
Separate the person from the pattern. This is not about you. It is about the process.
If you want to hear how to use this in real situations inside your practice, listen to the latest episode. I go deep on why accountability fails and how to fix it without anxiety or drama.
Wishing you a strong start to the new year and continued progress in your practice!
