Case acceptance is bigger than an on-the-spot yes. In our latest episode, I break down one of the most underused concepts in dentistry: next time case acceptance. This is for the patients who hesitate because they are not fully bought in yet, not because they are the problem. The common mistake i...

Ever had a patient agree to treatment in the back, then get to the front and leave without scheduling? Or listened to a team member present a plan with a tone that already sounds unsure? This is not a scripting issue. It is a mindset issue. I have seen this one problem hurt case acceptance more t...