If your case acceptance is low, the problem is probably not your diagnosis. Most dentists assume that if the treatment plan is correct, the patient will say yes. That is not how it works. Patients say yes when they trust you, and that trust is built before you ever talk about dentistry. Here is a...

Case acceptance is bigger than an on-the-spot yes. In our latest episode, I break down one of the most underused concepts in dentistry: next time case acceptance. This is for the patients who hesitate because they are not fully bought in yet, not because they are the problem. The common mistake i...

You ever have that moment when a patient says, “It didn’t hurt until you touched it, Doc,” and your stomach just drops? You’re not alone. Those moments test every one of us.You did everything right, but now the patient is upset and wants you to pay for their root canal. I’ve been there.I’ve lost ...