You can spend thousands on marketing, but if the experience inside your practice is not dialed in, it will not matter. Patients might come because of your marketing, but they stay because of how you make them feel. Most practices never step back and ask what it is actually like to be a patient in...

A few years into ownership, I thought I had it all figured out.We were getting 75 to 90 new patients a month, no paid marketing, just SEO. The team was slammed, the numbers looked great, and I was feeling pretty proud of myself. Then I installed Practice by Numbers. Within five minutes, I realize...