A few principles that make this work:
• Rotate evening shifts so one group is not stuck with all of them
• Avoid calling daytime the “normal” shift
• Start with one evening before adding more
• Explain the benefit to patients, the practice, and the team
• Do not let one resistant person decide the future of the practice
Done right, expanded hours create access for patients, flexibility for your team, and growth for your practice. Done poorly, they create friction. Listen to the full episode for a simple framework to add evenings and Saturdays without losing your team:
P.S. If you are thinking about adding evenings, Saturdays, or bringing on an associate, book a strategy call with us. We will help you map out the right way to expand without creating problems for your team.
