Sometimes your team’s pushback has less to do with the change and more to do with how you introduced it. You announce a new system, training, or expectation thinking, “This will make us better.” Your team may hear, “We’ve been doing this wrong.” When people misunderstand the reason behind a chang...

If you have to keep reminding your team to follow the systems, you do not have a systems problem. It is frustrating to talk about something in a meeting, watch everyone do it correctly for a week, and then slowly see things drift back. The instinct is usually to remind them again, add another che...