Sometimes your team’s pushback has less to do with the change and more to do with how you introduced it.
You announce a new system, training, or expectation thinking, “This will make us better.” Your team may hear, “We’ve been doing this wrong.” When people misunderstand the reason behind a change, even a good idea can create resistance. That’s why how you introduce change matters.
- Start with the why
Before explaining what is changing, explain what you are trying to accomplish and how it helps the team or patients. - Train before there’s a problem
Make improvement routine. When training only follows mistakes, people naturally start seeing it as criticism. - Get curious about pushback
Don’t immediately defend the idea. Find out what they’re concerned about first. Their resistance may reveal something you failed to communicate.
The goal isn’t to eliminate resistance. It’s to make sure your team understands where you’re taking them and why. When people understand the intention behind the change, it becomes much easier to get everyone moving in the same direction.
P.S. If every new system feels like another battle with your team, we can help. Book a strategy call with me, and let’s figure out what needs to change in your practice.
