Is your team busy all day, yet the work that makes you money still isn’t getting done?
Unscheduled treatment isn’t followed up on, overdue patients aren’t reactivated, and tomorrow’s opening is still open. It’s usually not a motivation problem. It’s that nobody owns the work, has time for it, or knows how it should be done.
Here’s the fix:
- Give it one owner.
If it’s everybody’s job, it’s nobody’s. One person is accountable, even if others help. - Protect time for it.
An hour or so a day during slower periods. “When you get a chance” means never. - Write down the standard.
Who’s on the list, how often you follow up, call or text first, and how it’s notated. - Follow up.
The most forgotten part of accountability. Check in regularly or it slides.
This week: pick one revenue task (unscheduled treatment, reactivation, or schedule openings) and define the owner, the time, and the standard.
You can’t hold people accountable for work that was never clearly defined. Your team doesn’t need more motivation. They need clarity.
P.S. Tired of being the one who reminds everyone? Join our free live webinar, The Doctor Bottleneck: How to Build a Practice That Grows Without You Driving Everything, Wednesday, November 18th at 7PM Central. Learn how to get your office manager and team leaders truly owning results. Save your spot here.
