If you have to keep reminding your team to follow the systems, you do not have a systems problem.
It is frustrating to talk about something in a meeting, watch everyone do it correctly for a week, and then slowly see things drift back. The instinct is usually to remind them again, add another checklist, or create another rule. But sometimes the team does not need more instructions. They need more clarity about where the practice is going and why these things matter.
When you want consistency without constantly policing the team, focus here:
- Make the vision clear
Give your team a picture of where the practice is going, what you are trying to create, and what it should feel like to work and be cared for there. - Get the right people in the right seats
Skills can be trained. Values are much harder to teach. Find people who believe in where you are going, then give them the skills to help you get there. - Use systems to create consistency
SOPs and scripts are not about micromanaging. They make the right way of doing things easier for everyone to repeat.
Systems work better when people understand the bigger picture behind them. The goal is not to build a team that follows the rules because you are watching. It is to build one that understands where you are going and wants to help get you there.
P.S. If you want to reduce your clinical days, your practice has to be able to perform without you constantly watching and pushing everything forward. Iām covering exactly what needs to be in place in my free webinar tomorrow at 7pm CT on how to reduce clinical days without reducing income. Register here and join me live.
