If you keep saying, “We already talked about this,” your team may not need another reminder. We solve problems in meetings all the time. Everyone agrees on what needs to change, we leave feeling like we made progress, and then a few weeks later the old behavior is back. It is easy to assume the t...

There are problems in every practice that everyone sees, but no one really talks about. It might be the assistant who is always late, the hygienist who never helps turn rooms, or the front desk tension everyone tiptoes around. As owners, we usually respond with more systems, more meetings, and mo...