The biggest problem in your practice may be the one you're not working on.  Most owners do not have unlimited time to work on their business. So when your finally get a few hours, it's easy to spend them on whatever feels most urgent: payroll, supplies, a team issue, or another problem demanding ...

Hiring more people will not fix a poorly designed admin team. When the front is constantly juggling phones, patients, insurance, and schedule problems, it is easy to think you need another person. But if everyone is expected to do everything, another hire may just give you one more overwhelmed em...

You can be busy all day and still do nothing to move your practice forward. As practice owners, we are really good at responding to what feels urgent. A team member needs something, a patient has an issue, or there is another problem to solve, and suddenly the time we set aside to work on the bus...

The perfect time to improve your practice never arrives. When your practice is short-staffed, it is easy to believe that one more hire will finally create the time to improve your systems, train your team, and address the issues you have been putting off. Waiting can feel like the responsible cho...

*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" tabindex="-1"> If your schedule feels full, but you are still looking up at the end of the day wondering why production was light, you are not alone. A lot of owners are stuck in a sneaky t...

You know that feeling at the grocery store when you pick the “short” line and it turns into the slowest one in the whole place? One little delay stacks on another and a two minute checkout turns into ten. Our practices work the same way. Patients might not notice when you are efficient, but they ...