Dental Practice Heroes Newsletter
Dr. Etchison will share tips, strategies, and give a summary of the DPH content and upcoming events for the month.
Tags: empathy
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The Scripts That Calm Upset Patients
You ever have that moment when a patient says,
“It didn’t hurt until you touched it, Doc,”
and your stomach just drops?
You’re not alone.
Those moments test every one of us.You did everything right, but now the patient is upset and wants you to pay for their root canal.
I’ve been there.I’ve lost ...
Nov 05, 2025
dental coaching
empathy
patient communication
practice management
reputation protection