Most practice owners can feel when something is off. The problem is they are usually guessing at what is actually causing it. That usually happens because they are not tracking the right numbers, are tracking too many, or are not doing anything with the data once they have it. Here are three thin...

Most team debates do not need a big meeting. They need a simple experiment. A lot of practice owners waste time arguing about things nobody has real data on. Do unconfirmed patients actually show up? Are online scheduling patients more likely to no-show? Is one front desk team member better at ge...