Turning Hesitation Into Better Case Acceptance
A patient objection is not a no. It's usually a sign that something is still unclear.
When a patient asks about cost, says they need to think about it, or wants to talk to their spouse, it is easy to back off and assume they are not interested. But often they just need more information before they feel comfortable moving forward.
Focus on three things:
Get curiousAsk another question before yo...
Build a Stronger Admin Structure
Hiring more people will not fix a poorly designed admin team.
When the front is constantly juggling phones, patients, insurance, and schedule problems, it is easy to think you need another person. But if everyone is expected to do everything, another hire may just give you one more overwhelmed employee. Before you add payroll or replace someone, take a hard look at how the work is actually divi...
Making Change Actually Stick
If you keep saying, “We already talked about this,” your team may not need another reminder.
We solve problems in meetings all the time. Everyone agrees on what needs to change, we leave feeling like we made progress, and then a few weeks later the old behavior is back. It is easy to assume the team is not listening or does not care, but often the real problem is simpler: we talked about the ch...
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