How to Build Trust Before You Diagnose
If your case acceptance is low, the problem is probably not your diagnosis.
Most dentists assume that if the treatment plan is correct, the patient will say yes. That is not how it works. Patients say yes when they trust you, and that trust is built before you ever talk about dentistry.
Here is a simple way to approach every room:
β’ Slow yourself down when you walk inβ’ Start with the person, no...
How to Define What Good Looks Like
Your team is not the problem. Your lack of clarity probably is.
In this episode, I break down a simple exercise I did with my team that created instant clarity around what we value and what we do not. Once we put those standards into words, a lot of the issues owners complain about became much easier to spot and address.
A few signs this may be showing up in your practice:
β’ You keep dealing wi...
The Shift From Filing to Planning
If you are making good money in your practice but still feel like too much of it is disappearing, your CPA might be part of the problem. A lot of dentists treat taxes like a once-a-year event. You send in your numbers, get your return, write a painful check, and move on.
In our latest episode, I am joined by my CPA, Seth Peabody, to talk about why that is a problem. We dive into what a CPA shou...
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