Every dentist dreams of that perfect office manager who takes everything off their plate and makes problems disappear. The problem is, that unicorn rarely exists.
Whether you promote from within or hire from outside, success always comes down to clarity, patience, and how you handle the transition.
Here’s what actually works:
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Start with outcomes. Define 3 to 5 measurable results this role owns, like treatment acceptance or schedule fill rate.
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Set expectations early. Tell the team that the first 90 days are about trust and understanding, not fast change.
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Build buy-in first. Have your new manager meet one on one with every team member to ask what works well and what could improve before changing anything.
Do those three things and your next office manager will have a real shot at success.
But there’s one mistake almost every dentist makes that quietly ruins even the best hire.
We reveal exactly what that is, and how to avoid it, on our latest episode of the Dental Practice Heroes Podcast.
Listen to the episode:
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Thank you everyone, I hope you are all doing well! Thanks for your continued support of the podcast!
