Unlocking More Production From the Team You Already Have
Your team can be fully trained for the job they have today and still be completely unprepared for the practice you are trying to build.
That happens when training ends after onboarding. People learn how to do the job, but they never learn how to become better at it. Over time, growth is replaced by routine, and routine can start to look like disengagement.
The highest-performing practices do no...
Improving Through the Chaos
The perfect time to improve your practice never arrives.
When your practice is short-staffed, it is easy to believe that one more hire will finally create the time to improve your systems, train your team, and address the issues you have been putting off. Waiting can feel like the responsible choice when everyone is already stretched thin, but it often makes the situation worse. The systems rem...
Building One Team
The biggest communication problem is usually a perspective problem.
The front office and the clinical team are working toward the same goal, but they experience the day very differently. One side lives in a world of constant interruptions. The other is focused on keeping patients moving and providing great clinical care.
When we only see our own pressures, it becomes easy to assume the other te...
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