Build a Team That Speaks Up
If no one on your team is bringing up problems, that is the problem.
It can feel like everything is running well. No complaints, no mistakes, no issues to deal with. But there is another possibility: people are not paying attention, they do not care enough to speak up, or they do not feel safe doing it. Great practices still have problems. They just get better at finding them, talking about the...
Solve the Right Problem First
The biggest problem in your practice may be the one you're not working on.Β
Most owners do not have unlimited time to work on their business. So when your finally get a few hours, it's easy to spend them on whatever feels most urgent: payroll, supplies, a team issue, or another problem demanding your attention. You get a lot done, but somehow the practice is still dealing with the same problems...
Stop Negotiating Against Your Own Diagnosis
Case acceptance can fall apart the moment you stop sounding confident in your own recommendation.
When a patient pushes back, it's easy to start backing what you believe is best so you do not sound pushy. But hesitation can make a compromised option sound just as reasonable as the treatment you actually believe is best. Your job is to explain what you recommend, why it matters, and let the pati...
Dental Practice Heroes Newsletter
Responses